Terms & Conditions

Effective Date: 24 August 2026

Welcome to gopalshivlingart.in. These Terms & Conditions explain the conditions applicable to the use of our website and the purchase of products offered by Gopal Shivling Art.

By using this website, submitting an enquiry, contacting us, or placing an order, you agree to these Terms.

1. Business Information

Business Name: Gopal Shivling Art
Owner: Dharmendra Chauhan
Business Type: Individual Proprietorship

Address:
366/2 Harihar Nagar
Village Bakawan, Post Mardana
Madhya Pradesh – 451111, India

City: Sanawad, Madhya Pradesh
Phone: +91 8717854419
Email: gopalshivlingart@gmail.com
Website: gopalshivlingart.in

2. Products

We provide physical Narmadeshwar Shivling and related worship products for home puja, personal worship, temple use, and larger installation requirements.

Product availability, size, appearance, and specifications may vary depending on the available natural stone and individual product.

Narmadeshwar Shivling is a religious worship product. We do not guarantee any specific spiritual, financial, medical, astrological, or life-changing results from the purchase or use of our products.

3. Natural Stone Variation

Many of our Shivling products are made from natural stone. Therefore, individual pieces may naturally differ in:

Colour
Shape
Texture
Natural markings
Lines and patterns
Surface appearance

These natural differences are normal characteristics of natural stone and are not automatically considered defects.

Product photographs may also show natural characteristics that can differ slightly from the actual piece supplied.

4. Product Availability

We make reasonable efforts to keep product information, photographs, sizes, and availability updated.

However:

Products may become unavailable.
Available sizes may change.
Natural stone appearance can vary from one piece to another.
Large or special-size requirements may require separate confirmation.
Product listings may be updated or discontinued when necessary.

An enquiry or order request does not automatically guarantee product availability. Orders are confirmed after the relevant details have been checked.

5. Pricing

Prices may be displayed or communicated in Indian Rupees (INR) unless otherwise stated.

The applicable price is the price communicated or displayed when the order is confirmed.

Shipping or other applicable charges may be additional depending on the product and delivery location.

We reserve the right to correct accidental pricing or display errors and update product prices when required.

6. Order Process

Customers may contact us through available channels such as:

Website enquiry or checkout
WhatsApp
Phone
Contact forms

Before confirming an order, we may verify:

Product availability
Required size
Quantity
Customer contact details
Delivery address
Payment and shipping requirements

An order is considered confirmed after the necessary details have been verified and accepted by our team.

7. Payment

Depending on the product and delivery location, available payment methods may include:

Online prepaid payment
UPI
Bank transfer
Cash on Delivery for eligible orders

COD availability may depend on product type, order value, size, weight, delivery location, and courier serviceability.

For certain large, heavy, custom, or special orders, advance payment may be required.

8. Shipping & Delivery

We provide shipping services across India, subject to courier and transport availability.

International shipping may be available for selected destinations.

Delivery timelines are estimates and may vary due to:

Courier operations
Product preparation
Weather conditions
Transport delays
Destination restrictions
Remote-area delivery
Customs procedures for international orders

Tracking information may be shared after dispatch where a trackable shipping service is available.

9. Delivery Inspection

Customers are advised to inspect the parcel after delivery.

If the package appears damaged:

Take photographs of the outer packaging.
Record the opening of the parcel where possible.
Take clear photographs/videos of the product.
Contact us within 24 hours of delivery.
Provide the order number and relevant evidence.

Damage-related requests are handled according to our Return, Refund & Cancellation Policy.

10. Returns, Refunds & Replacements

Returns, replacements, cancellations, and refunds are governed by our Return, Refund & Cancellation Policy.

A replacement may be considered for situations such as:

Verified transit damage
Wrong product supplied
Significant defect identified after delivery

Natural differences in stone colour, markings, texture, shape, or pattern generally do not qualify as defects.

All return, replacement, and refund requests are subject to review and verification.

11. Order Cancellation

Before Dispatch

Customers may request cancellation before an order has been dispatched.

Customers should contact us as early as possible because order preparation may begin soon after confirmation.

After Dispatch

Once an order has been handed over to the courier or transport partner, cancellation may no longer be possible.

Eligible prepaid cancellations approved before dispatch will be handled according to our Return, Refund & Cancellation Policy.

12. Customer Responsibilities

Customers are responsible for providing accurate information, including:

Full name
Active mobile number
Complete delivery address
Correct PIN code
Correct product and size selection

Customers should also ensure that someone is available to receive the shipment.

Incorrect or incomplete information may result in delivery delays, failed delivery, or additional shipping charges.

13. Website Usage

The website should be used only for lawful purposes.

You must not:

Attempt unauthorized access to the website
Introduce malicious software or harmful code
Interfere with website security or functionality
Use the website for fraudulent activities
Copy website content for commercial purposes without permission
Misuse our business identity or website information

We may restrict access where website misuse or suspicious activity is identified.

14. Intellectual Property

Website content including:

Text
Product descriptions
Photographs
Logos
Graphics
Videos
Website design
Branding elements

belongs to Gopal Shivling Art or is used with appropriate authorization.

Content may not be reproduced, copied, modified, or commercially used without permission, except where permitted by applicable law.

15. Website Availability

We make reasonable efforts to keep the website available and information updated.

However, temporary interruptions may occur because of:

Hosting problems
Website maintenance
Technical issues
Software updates
Network problems
Circumstances outside our control

We may also update website content, products, features, or information when necessary.

16. Limitation of Liability

To the extent permitted by applicable law, Gopal Shivling Art will not be responsible for indirect losses arising from:

Courier or transportation delays
Incorrect information provided by the customer
Events beyond our reasonable control
Temporary website or technical problems
Customs delays or restrictions
Individual religious expectations associated with a product

Where liability is legally established in relation to an order, it will generally be limited to the amount paid for that relevant order, subject to applicable law.

Nothing in these Terms is intended to remove any consumer right that cannot legally be excluded.

17. International Orders

Customers purchasing from outside India are responsible for understanding the import requirements applicable in their destination country.

International shipments may involve:

Customs procedures
Import duties
Local taxes
Clearance charges
Documentation requirements
Destination-country restrictions

Such charges may be separate from the product and shipping price.

18. Privacy

Information provided through our website, enquiries, communications, or orders is handled according to our Privacy Policy.

Our Privacy Policy explains how customer information may be collected, used, stored, and handled.

19. Changes to These Terms

We may update these Terms & Conditions when our business practices, products, website features, or applicable legal requirements change.

Any revised version will be published on this page with an updated effective date.

20. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable law, disputes relating to the website, orders, or services provided by Gopal Shivling Art shall be subject to the jurisdiction of the competent courts in Khargone, Madhya Pradesh, India.

21. Contact Us

For questions regarding these Terms & Conditions, products, orders, or website-related matters, please contact:

Gopal Shivling Art

Owner: Dharmendra Chauhan

Business Type: Individual Proprietorship