Return, Refund & Cancellation Policy
Effective Date: 24 August 2026
This Return, Refund & Cancellation Policy applies to orders placed through gopalshivlingart.in, operated by Gopal Shivling Art. It explains when an order may be cancelled and when a return, replacement, or refund may be considered.
Because our Shivling products are made from natural stone, individual pieces may naturally differ in shape, colour, texture, markings, and appearance.
1. Business Information
Business Name: Gopal Shivling Art
Owner: Dharmendra Chauhan
Business Type: Individual Proprietorship
Address:
366/2 Harihar Nagar
Village Bakawan, Post Mardana
Madhya Pradesh – 451111, India
City: Sanawad, Madhya Pradesh
Phone: +91 8717854419
Email: gopalshivlingart@gmail.com
Website: gopalshivlingart.in
2. Natural Stone Products
Our Narmadeshwar Shivling products are made from natural stone. Each piece may have its own natural characteristics, including:
- Shape and size variation
- Colour and colour tone
- Natural lines and markings
- Surface texture
- Stone patterns
- Minor natural characteristics
These natural differences are not normally considered defects and do not by themselves qualify for a return or refund.
The actual product may therefore look slightly different from photographs displayed on the website.
3. When a Return or Replacement May Be Considered
A return or replacement request may be considered if:
- The product arrives damaged due to transportation.
- A different product was supplied than the one ordered.
- A significant product defect is noticed immediately after delivery.
All requests are subject to review and verification.
Where applicable, the product should generally be:
- Unused
- In the condition received
- Accompanied by original packaging, where available
- Reported within the required time period
4. Damaged Delivery
Customers are requested to inspect the parcel soon after delivery.
If the package or product appears damaged:
- Photograph the outer package before opening it, if possible.
- Record photographs or video while opening the package.
- Take clear photographs/videos of the damaged product.
- Contact us within 24 hours of delivery.
Please provide:
- Order number
- Customer name
- Delivery date
- Package photographs
- Product photographs/videos
- Description of the issue
Requests reported after 24 hours may not be eligible for replacement review.
5. Cases Generally Not Eligible
Returns or replacements will generally not be accepted for:
- Change of mind after delivery
- Personal preference regarding natural stone appearance
- Natural differences in colour, texture, markings, or pattern
- Minor variations resulting from natural stone formation
- Incorrect size or product selected by the customer
- Damage caused by improper handling, storage, installation, or use
- Products modified or damaged after delivery
- International orders after customs clearance
Natural characteristics of the stone are not considered defects unless they clearly fall within an eligible issue under this policy.
6. Replacement Process
Once we receive the relevant order details and supporting photographs/videos, our team will review the request.
If approved, we may provide:
- Replacement of the same or equivalent product, subject to availability; or
- An alternative product of comparable value after discussion with the customer.
In some cases, the original product may need to be returned before a replacement is dispatched.
Please do not send any product back without confirmation and return instructions from our team.
7. Refund Eligibility
A refund may be considered when:
- A prepaid order is cancelled before dispatch.
- A valid damage or wrong-product claim is approved but replacement cannot be arranged.
- A product becomes unavailable after payment has been received.
Refunds are subject to verification and approval. A refund request does not automatically guarantee approval.
8. Refund Processing Time
Approved refunds will generally be processed through the original payment method wherever possible.
Indicative processing time:
- UPI / Bank Transfer: 3–7 business days
- Card / Payment Gateway: 5–10 business days
The final credit time may depend on the customer’s bank or payment service provider.
9. Cash on Delivery
For COD orders, payment is collected at the time of delivery.
Customers are requested to accept confirmed orders. Repeated refusal or non-acceptance of COD shipments may affect COD availability for future orders.
If a genuine transit-damage or wrong-product claim is approved, replacement assistance may be provided according to this policy.
10. Order Cancellation
Before Dispatch
Customers may request cancellation before the order has been dispatched.
Cancellation requests should be made as early as possible because confirmed orders may be prepared for shipment shortly after confirmation.
After Dispatch
Once an order has been handed over to the courier or transport partner, cancellation may no longer be possible.
For eligible prepaid cancellations approved before dispatch, the applicable refund will be processed according to the refund timeline stated above.
11. Return Shipping
For an approved return caused by verified transit damage or an incorrect product, our team will provide return instructions as applicable.
For requests that are outside the situations covered by this policy, return shipping costs may be the customer’s responsibility.
Do not ship any product back without prior confirmation from our support team.
12. International Orders
International shipments may be subject to customs procedures, import duties, taxes, documentation requirements, and regulations of the destination country.
Customs delays, local taxes, import duties, and destination-country restrictions are outside our direct control.
Return, replacement, or refund requests relating to international orders will be reviewed based on the circumstances of the individual order.
13. Customer Responsibility
Customers are responsible for providing accurate information, including:
- Full name
- Complete delivery address
- Correct mobile number
- Correct product selection
- Correct size selection
Incorrect or incomplete information may result in delivery delays or additional shipping arrangements.
14. Contact Us
For return, replacement, cancellation, or refund-related questions, please contact:
Gopal Shivling Art
Owner: Dharmendra Chauhan
Business Type: Individual Proprietorship
Address:
366/2 Harihar Nagar
Village Bakawan, Post Mardana
Madhya Pradesh – 451111, India
City: Sanawad, Madhya Pradesh
Phone: +91 8717854419
Email: gopalshivlingart@gmail.com
Website: gopalshivlingart.in
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
When contacting us, please keep your order number and delivery details available so that we can review your request efficiently.