Privacy Policy

Effective Date: 24 August 2026

At gopalshivlingart.in, operated by Gopal Shivling Art, we respect the privacy of our visitors and customers. This Privacy Policy explains what information we may collect, how we use it, and how we handle information provided through our website, enquiries, and orders.

By using our website, contacting us, submitting an enquiry, or placing an order, you acknowledge the practices described below.

1. Business Information

Business Name: Gopal Shivling Art

Owner: Dharmendra Chauhan

Business Type: Individual Proprietorship

Address:
366/2 Harihar Nagar
Village Bakawan, Post Mardana
Madhya Pradesh – 451111, India

City: Sanawad, Madhya Pradesh

Phone: +91 8717854419

Email: gopalshivlingart@gmail.com

Website: gopalshivlingart.in

2. Information We May Collect

When you browse our website, contact us, submit an enquiry, or place an order, we may receive information such as:

Name
Mobile number
Email address
Delivery address
Billing information, where applicable
Product and order details
Information provided through enquiry forms
Information shared through WhatsApp, phone, or email
Browser and device information
Website usage and technical information

We generally collect information that is relevant to providing products, responding to enquiries, processing orders, and supporting customers.

3. How We Use Information

Customer information may be used to:

Respond to product enquiries
Confirm product availability
Discuss size and quantity requirements
Process and manage orders
Verify delivery details
Communicate order updates
Provide dispatch and tracking information
Handle customer support requests
Manage applicable returns, replacements, cancellations, or refunds
Improve our website and services
Maintain business and transaction records
Meet applicable legal, tax, accounting, or regulatory requirements

We do not sell customer personal information as part of our normal business operations.

4. Information Related to Orders

When you purchase or enquire about a Shivling, we may need information such as your name, phone number, delivery address, product requirement, and other details necessary to process your request.

Providing correct contact and delivery information helps us communicate with you and arrange delivery properly.

5. Payment Information

If online payment facilities are available, payments may be processed through third-party payment gateways or other authorized payment providers.

We do not intend to store complete card numbers, UPI PINs, banking passwords, or similar payment authentication credentials on our website servers.

Payment providers may independently collect and process payment information according to their own terms and privacy policies.

6. Cookies and Analytics

Our website may use cookies and similar technologies to maintain website functionality and understand general visitor activity.

If analytics services such as Google Analytics are enabled, they may collect information relating to website usage, such as:

Browser type
Device information
Pages visited
Approximate location information
Traffic source
Time spent on pages
General website interaction

This information may help us understand how visitors use the website and improve its performance.

You can control cookies through your browser settings. Disabling certain cookies may affect some website functions.

7. WhatsApp, Phone & Email Communication

Customers may contact Gopal Shivling Art through WhatsApp, phone, email, or other communication options displayed on the website.

Information provided during these conversations may be used for:

Product enquiries
Size and availability discussions
Order confirmation
Customer support
Dispatch communication
Delivery assistance
Other requests directly related to the customer’s enquiry or order

We do not intentionally share customer conversations with unrelated parties unless necessary for service fulfilment or required by law.

Third-party communication services such as WhatsApp may also have their own privacy policies and terms.

8. When Information May Be Shared

Limited customer information may be shared with service providers when necessary to provide the requested service.

These may include:

Courier and logistics companies
Transport providers
Payment service providers
Website hosting or technical service providers
Other service providers involved in order fulfilment
Government or legal authorities where disclosure is required by law

For example, a courier partner may need the customer’s name, mobile number, and delivery address to deliver an order.

We aim to share only information reasonably required for the relevant purpose.

9. Protection of Information

We take reasonable steps to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no online service, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable care when sharing personal information online.

10. Information Retention

Customer information may be retained for as long as reasonably necessary for purposes such as:

Completing orders
Providing customer support
Managing returns or refunds
Maintaining transaction records
Accounting and tax requirements
Resolving disputes
Complying with applicable legal obligations

When information is no longer required for legitimate business or legal purposes, it may be deleted, anonymized, or securely disposed of where reasonably practicable.

11. Privacy Requests

Subject to applicable law, customers may contact us regarding their personal information and may request assistance with:

Accessing relevant personal information
Correcting inaccurate information
Deleting information where legally permitted
Withdrawing consent for certain communications

Some information may need to be retained where required for legal, accounting, tax, transaction, or other legitimate business purposes.

For privacy-related requests:

Email: gopalshivlingart@gmail.com
Phone: +91 8717854419

12. External Websites

Our website may contain links to third-party websites or services, including payment providers, social media platforms, courier services, or other external resources.

When you access an external website, its own privacy policy and terms may apply.

Gopal Shivling Art does not control the privacy practices or security of websites operated by third parties.

13. Children’s Privacy

Our website is intended for a general audience.

We do not knowingly seek personal information from children under 18 for independent purchases or accounts without appropriate parental or guardian involvement.

If a parent or legal guardian believes that personal information has been submitted by a child without appropriate involvement, they may contact us for review.

14. Website Forms and Enquiries

Information submitted through contact forms, enquiry forms, WhatsApp buttons, or similar features may be used to respond to the specific enquiry.

For example, if you provide your mobile number to ask about a particular Shivling size, we may use that number to contact you regarding the enquiry.

We aim to use submitted information only for relevant business, service, communication, or legally permitted purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, business practices, or applicable legal requirements change.

Any revised version will be published on this page with an updated effective date.

Customers and visitors are encouraged to review this page periodically.

16. Contact Us

For privacy questions, information requests, or concerns regarding the handling of personal information, please contact:

Gopal Shivling Art